Save time and headaches with Hotelpay
Experts in hotel payment processing
We are the “Channel Manager” of payments.
We integrate the best payment methods into a single contract, all in one convenient location.
Great Benefits
Thanks to more than 8 years of processing payments for hotels, with all the problems that entails, we have managed to create the first orchestrator and payment processor specialized for hotels.
Cards in MXN & USD
Acceptance of national and international credit and debit cards at no additional cost.
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Disburse USD
Receive USD in Mexican accounts without additional cost or FX.
Insurance vs Fraud
Get a chargeback insurance for ease of mind.
MSI
Up to 12 month installments with AMEX, CITIBANAMEX, NU, BANORTE and many more.
OTAs
Process virtual or real credit cards from the OTAs
Multiple APMs
Offer your guests with multiple alternative payment methods (APM)
Split Payment
Guest will be able to “split the bill” with several payment methods at the same time.
Payment Link
Send it on email or as call center support.
Real Time
All your payment information accessible for all hotel departments all the time.
Highest Conversion
Increase sales thanks to all the payment alternatives your guest can have.
Security
Under compliance: PCI DSS, 3DS
Support
Pick up the phone and talk in Spanish or English to someone willing to help you.
FAQ
Why is it important to have a payment system?
To enhance sales and conversion rates, hoteliers and hosts require a solution enabling them to accept all payment types, particularly those made online. Guests favor diverse payment methods, including mobile payments, contactless options, cash, credit or debit cards, and even direct bank transfers from their accounts. Meeting these needs necessitates a modern payment system ensuring security, convenience for both guests and staff, and the necessary versatility to adapt to evolving market preferences.
What are the benefits of using a Hotel Payment Processor?
By integrating an online payment system into your website’s booking engine, you can accept guest payments in any currency 24/7, thereby boosting your reservations and revenue. Furthermore, you’ll streamline your check-in processes and provide an exceptional guest experience by allowing them to secure their reservation in advance with their preferred payment method.
Do you have Monthly Installments (MSI) ?
Yes, you’ll be able to “activate” MSI at any time. You’ll be able to offer it to cards from CitiBanamex, NU, AMEX, Banorte, HSBC, Falabella, Liverpool, Konfio and many more.
Can I configure recurrent payments for long stays?
Sure, you can setup how many months you’ll be charging a card in MXN or USD.
Do I need to have all possible options?
The best and most optimal payment options depend on your hotel type, the origin of the majority of your guests, and even the average ticket size.
Our team of experts and analysts will assist you in selecting the best options for your needs.
Do I need to sign a contract with each provider?
No, the advantage is that we centralize both the technical integration, operational, and contractual aspects in one place so you don’t have to worry about multiple providers. However, if you already have a contract or account with a provider, we can operate using your credentials.
Do you have a forced term or mandatory commitments?
Absolutely not. Our intention is not to force you to stay with us; rather, it’s for you to want to stay with us.
In addition to Mexico, are you present in other countries?
We have a strong focus on LATAM, as the issues faced by hotels in the region are quite specific. We are constantly expanding our payment methods to other countries. Contact us, and we’ll provide details on the type of support and connections we have in the country you’re interested in.
Privacy Policy contacto@hotelpay.net
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